By taking advantage of Zendesk Guide, Reverb has been able to use self-service to decrease contacts per agent; meanwhile, using Zendesk Chat and the Web Widget have resulted in higher-quality interactions with customers. In the space of seven months, Reverb saw its number of contacts per agent decrease 50 percent, and its CSAT score, already a solid 94 percent, increase to 97.7 percent.
Find out more Zendesk customer stories here.
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Source: Zendesk
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