Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. Support puts all your customer support interactions in one place, so communication is seamless, personal, and efficient–which means more productive agents and satisfied customers.
Get access to channels, features, and functionalities.
- Seamless channel integration
- Ticket forms
- Conditional & custom ticket fields
- SLA views
Seamless channel integration
Give your customers the choice. Zendesk Support allows your customers to connect with you through web or mobile, or start a conversation directly through email, Facebook, Twitter, or any other channel you want.
Ask the right questions and gather all the information you need from your customers up-front. With ticket forms, you can create multiple support request forms that show a unique set of ticket fields, making it easy for your agents to know what kind of support your customers need.
Conditional & custom ticket fields
Gather all the relevant details you need from your customers through additional conditional or custom fields. These can be made visible to both your agents and customers.
Service Level Agreement (SLA) views let your team easily see SLA status and avoid breaches. Apply them based on the conditions you set and then track metrics down to the minute.
Agents can work in their preferred language, with a localized admin interface available in over 40 languages.
Support up to 300 brands, products, service tiers, or regions. Data and activity are centralized within a single account, making it easy to manage.
To know more about this product, we can set a FREE DEMO for you!
Visit us at Direc Business Technologies Inc.